Customer Reviews
Great diagnosis. Friendly and trusted service. Quoted price. Great diagnosis. Friendly and trusted service. Quoted price. Great diagnosis. Friendly and trusted service. Quoted price. Great diagnosis. Friendly and trusted service. Quoted price.
BMW Gwinnett always provides exceptional service as usual. Went for an oil change and was in and out in no time. I would recommend them for all your service needs.
Delorian my service representative is the absolute best. He cares about my car and he makes the process simple, easy and stress free. Thank you!
I always have a positive experience with the service department. Their customer service is excellent. Syed Faem was my service advisor for my last service visit. He kept me updated while my car was there. When the service was complete, he explained everything thoroughly that was done to the car. I drive 2 hours just to get service done at this dealership, since my local BMW dealership does not have the same level of customer service.
Great people everywhere. Thank you Bobby and Tolli, you are the best. Been a customer since 2000 and always will be. Thank you for going above and beyond.
I took my 328d wagon for it's first annual service. I was quoted $350 for an oil change and something like $250 for a diagnostics check and once over of the car. The $350 was reduced to $200 after I complained, the change they made was to use Pennzoil instead of BMW branded oil (still a synthetic). I was also told $200 to replace the cabin air filter. Really? These prices are beyond outlandish. I have had good care under warranty but I will not pay through the nose for service and will go elsewhere.
I give this place a solid 5 star. I took my car for service and was assigned Syed as the advisor. Syed is the absolute best. He identified recall fixes at no cost to me, ordered the parts and had the car back within 2 days. This was my first visit to this place and now they have a loyal customer, and when it comes time to replace the current car I will go back to them as well. So a good example of how good service can build loyalty and lead to futures sales. The place is following all COVID safety ...
A well run professional organization. Danny Yu was most helpful in walking me through the process. Unfortunately, the finance dept was neither timely nor efficient in completing the deal.
