Customer Reviews

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DealerRater Oct 23, 2020

Great diagnosis. Friendly and trusted service. Quoted price. Great diagnosis. Friendly and trusted service. Quoted price. Great diagnosis. Friendly and trusted service. Quoted price. Great diagnosis. Friendly and trusted service. Quoted price.

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DealerRater Oct 20, 2020

BMW Gwinnett always provides exceptional service as usual. Went for an oil change and was in and out in no time. I would recommend them for all your service needs.

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DealerRater Oct 20, 2020

Delorian my service representative is the absolute best. He cares about my car and he makes the process simple, easy and stress free. Thank you!

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Oct 18, 2020

My reviews is totally based on the service I received from BMW Gwinnett. First time visit and my experience to this dealership was brilliant.I was there for the oil change and tire rotation. Yes it took approx more than an hour and it is totally understandable. Thanks for providing excellent service and thanks to DeLorean for providing brilliant service. The car came washed, rims cleaned and with polished tire. Wonderful guys...

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Oct 18, 2020

I found a car online in and reached out to the dealership with what I was looking for. They replied right away and mentioned there were more cars on-site, and they were not wrong at all. Pretty great selection considering the time of year and with the ongoing pandemic. Was very pleased with the selections. And Daniel was more than helpful with me - and patient. We worked out a deal that day. Paperwork on my trade-in, and financing was all wrapped that afternoon and I was out of there in ~3 hours. Very pleasant experience all around.

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DealerRater Oct 15, 2020

I always have a positive experience with the service department. Their customer service is excellent. Syed Faem was my service advisor for my last service visit. He kept me updated while my car was there. When the service was complete, he explained everything thoroughly that was done to the car. I drive 2 hours just to get service done at this dealership, since my local BMW dealership does not have the same level of customer service.

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DealerRater Oct 15, 2020

Great people everywhere. Thank you Bobby and Tolli, you are the best. Been a customer since 2000 and always will be. Thank you for going above and beyond.

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Google Oct 15, 2020

I took my 328d wagon for it's first annual service. I was quoted $350 for an oil change and something like $250 for a diagnostics check and once over of the car. The $350 was reduced to $200 after I complained, the change they made was to use Pennzoil instead of BMW branded oil (still a synthetic). I was also told $200 to replace the cabin air filter. Really? These prices are beyond outlandish. I have had good care under warranty but I will not pay through the nose for service and will go elsewhere.

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Google Oct 15, 2020

I give this place a solid 5 star. I took my car for service and was assigned Syed as the advisor. Syed is the absolute best. He identified recall fixes at no cost to me, ordered the parts and had the car back within 2 days. This was my first visit to this place and now they have a loyal customer, and when it comes time to replace the current car I will go back to them as well. So a good example of how good service can build loyalty and lead to futures sales. The place is following all COVID safety ...

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DealerRater Oct 14, 2020

A well run professional organization. Danny Yu was most helpful in walking me through the process. Unfortunately, the finance dept was neither timely nor efficient in completing the deal.

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